CALL CENTER
DP Services Contact Center approaches both consumers (B2C) and companies (B2B) by telephone. This may involve market Klantenserviceresearch, but also direct sales,callcenter uitbestedengenerating promising
leads, retention or making sales agreements.
We offer you a scalable solution callcenter that can be perfectly tailored to your current and future needs. You benefit from our advanced contact center infrastructure and experienced staff. In addition, we offer our services 30% to 50% cheaper than comparable providers in the Netherlands or Belgium. callcenter This is because we work from an offshore location in Morocco with
callcenter Dutch-speaking staff.
What is a call center? For companies that serve a large customer group, optimal customer service is of great importance. Customers have become accustomed to contacting companies and organizations through various channels. Depending on the situation and preference of the customer, contact can take place via telephone, e-mail, chat, social media.
Are you looking for a temporary capacity increase or a permanent partner in your customer contact? In both cases, DP Services Contact Center is a suitable partner for the optimal handling of your customer contact.
Several things come together within a customer service. Important in this respect is the speed of the satisfactory handling of customer questions. This differs per contact medium. This requires a well thought-out design in terms of the deployment of employees and resources. We are always looking for the optimal balance and cost-effectiveness. Due to our nearshore / offshore location in relation to the Netherlands and Belgium, we are able to offer you a structural cost reduction for the same deployment of personnel and resources.Our staff has extensive experience with customer contact and has been selected and trained on the basis of the right competencies. In order to keep the quality high, we also work with fixed quality systems. When you outsource your customer service to DP Services Contact Center, you benefit optimally from our investments in personnel, processes and resources.
