We were unable to charge your ad account - Unsettled Ad Account

We were unable to charge your ad account

because you may have reached your card limit. Please add a new payment method or pay your card balance and try charging it again


Thanks for contacting Facebook.

It looks like we were unable to process your last payment. We've received your message and we'll respond as soon as possible. In the meantime, you can learn more about failed payments in the Help Center:


You can also take a look at our Help Center for general information about billing and payments on Facebook:



The Facebook Ads Payments Team

Thank you for reaching out to us.

Your card provider declined the charge when we attempted to charge your card. They dont give us the specific reason the charge was declined, so youll need to contact them directly to find out why this payment failed. We won't be able to give you any more information or charge the card again until you resolve any issues with the company and re-add this or another valid payment method to your account.

You'll be able to resume advertising on Facebook when youve added a valid payment method to your account and paid the unsettled balance:

In the meantime, all of the ad campaigns associated with your account have been stopped. Any ads that were active and/or scheduled will resume once the balance has been paid.

Please let me know if you have any more questions.