Restart or Cancel Some or All of Your Printing Documents
If clearing and restarting the print spooler didnt do the trick, the next step youll want to take is to see if you can identifyand cancelwhatever document is stuck. Sometimes, clearing a single stuck document will get your printer going again and any other print jobs in the queue can finish printing normally. Other times, you might have to cancel all the currently printing documents and then try printing them again.
Click Start, type devices, and then click the Devices and Printers Control Panel app.
In the Devices and Printers window, right-click the printer youre having trouble with and then click the
See whats printing command to open the print queue.
The print queue window shows the print jobs currently awaiting printing. If a single document is causing the problem and you have more than one document in the queue, its usually the earliest document thats stuck. Click the header for the Submitted column so that the documents are arranged in the order they were submitted, with the earliest at the top. Note that in our example, we arranged the columns so they would fit in our screenshot better, so your Submitted column may be further to the right.
Right-click the earliest print job and then select Restart from the context menu.
If your printer cranks up and starts printing after restarting the document, youre good to go. Otherwise, youll need to try canceling the document. Right-click the document again and select the Cancel command.
Click Yes to confirm that you want to cancel the document.
If the cancellation was successful, the document should disappear from the print queue and the printer will start printing the next document in line. If the document didnt get canceled at allor if the document did get canceled but printing is still not happeningyoull need to try canceling all the documents in the queue. Click the Printer menu and then choose the Cancel all documents command.
All the documents in the queue should disappear and you can try printing a new document to see if it works.